1. You may start troubleshooting by turning the console off. You need to hold the power button located at front of the unit until it turns red.

2.Power the console on by holding the button until you hear the first beep. Continue holding the same button for about 5 seconds until you hear the second beep. Hold the button until you hear the third beep and until the power indicator turns red.

3.You need to hold the power button until you hear the double beep and once it beeps release the power button. This then will activate safe mode and a message will pop up. Get a USB cable and connect it to the controller and the console. Press the PS button to get into Safe Mode and then you will see the Safe Mode Menu. Choose the option that says Rebuild Database and then follow the instructions. Make sure that you don’t turn the console of while the database is still rebuilding.